- Our contract
When you place an order to purchase a product
from Virneth, we will send you an e-mail confirming receipt of your order
and containing the details of your order. Your order represents an offer
to us to purchase a product, which is accepted by us when we send e-mail
confirmation to you that we've dispatched that product to you (the
"Dispatch Confirmation E-mail"). That acceptance will be complete at the
time we send the Dispatch Confirmation E-mail to you. Any products on the
same order which we have not confirmed in a Dispatch Confirmation E-mail
to have been dispatched do not form part of that contract.
- Returns
By law you are entitled to a statutory
cooling-off period of seven business days. Details of this statutory right
and an explanation of how to exercise it are provided to you below and
also in the dispatch confirmation e-mail.
This applies to all of our products except for
digital items (e.g.: e-Books) where the item has been downloaded. We
regret that we cannot accept cancellations of contracts for the purchase
of video, DVD, audio, video games and software products where the item has
been unsealed.
To cancel your purchase under this cooling-off
period, please fill out the delivery slip that accompanies your items,
giving the reason for the return as "contract cancellation". Please
package the relevant item securely and send it to us with the delivery
slip so that we receive it within seven working days of the day after the
date that the item was delivered to you. The return address is:
- Virneth Studios Limited
- PO Box 113
- Stockport
- SK6 1WW
- United Kingdom
For your protection, we recommend that you use a
recorded-delivery service.
Products must be returned to us in the condition
that they were supplied, complete with all original packing.
Please note that you will be responsible for the
costs of returning the goods to us unless we delivered the item to you in
error, or if the item is faulty. If we do not receive the item back from
you with the delivery slip, we may arrange for collection of the item from
your residence at your cost.
As soon as we receive notice of your cancellation
of this order, we will refund the relevant part of the purchase price for
that item together with the item's normal postage charge. We cannot refund
any priority, express or courier component of the postage charge. For more
information on your right to withdraw from your purchase within the seven
working day cooling-off period, visit the Department of Trade and
Industry's website at:
http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
Other Statutory Rights
For more information about your other statutory
rights, please visit the Department of Trade and Industry's Consumer
Gateway website at:
http://www.consumer.gov.uk/consumer_web/shopping.htm#4
- Pricing and availability
Dispatch is normally within 7 working days from
receipt of the order. This is not a guaranteed dispatch time and should
not be relied upon as such. As we process your order, we will inform you
by e-mail if any products you order will take longer than this or turn out to be unavailable.
Despite our best efforts, some products in our
catalogue may be incorrectly priced. We verify prices as part of our
dispatch procedures and if a product's correct price is lower than our
stated price, we charge the lower amount and send you the product. If a
product's correct price is higher than our stated price, we will, at our
discretion, either contact you by e-mail for instructions before dispatch or cancel
your order and notify you by e-mail of such cancellation.
- Children
Virneth does not sell products for purchase by
children. We sell children's products for purchase by adults. If you are
under 18, you may purchase from Virneth only with the involvement of a
parent or guardian.
- Other businesses
Parties other than Virneth and its subsidiaries
operate stores, provide services, or sell product lines on this website.
For example, Virneth provides links to Amazon.co.uk through its affiliate
program. In addition, we may provide links to the websites of affiliated
companies and certain other businesses. We are not responsible for
examining or evaluating, and we do not warrant or endorse the offerings of
any of these businesses or individuals, or the content of their websites.
Virneth does not assume any responsibility or liability for the actions,
products, and content of any of these and any other third-parties. You can
tell when a third-party is involved in your transactions, and we may share
customer information related to those transactions with that third-party.
You should carefully review their privacy statements and other conditions
of use or sale.
- Electronic communications
When you visit Virneth or send e-mails to us,
you are communicating with us electronically. We communicate with you by
e-mail or by posting notices on the website. For contractual purposes, you
consent to receive communications from us electronically and you agree
that all agreements, notices, disclosures and other communications that we
provide to you electronically satisfy any legal requirement that such
communications be in writing. This condition does not affect your
statutory rights.
- Losses
Virneth will be responsible for any losses you
suffer as a result of us breaching these conditions if the losses were
reasonably foreseeable to both you and us when a contract for the sale of
goods by us to you was formed. We will not be responsible for any business
loss (including loss of profits, revenue, contracts, anticipated savings,
data, goodwill or wasted expenditure) or any other indirect or
consequential loss that is not reasonably foreseeable to both you and us
when a contract for the sale of goods by us to you was formed. Virneth
does not limit in any way our liability by law for death or personal
injury caused from our negligence or breach of duty.
- Amendments to the Conditions
We reserve the right to make changes to these
Conditions of Sale at any time. You will be subject to the policies and
Conditions of Sale in force at the time that you order goods from us, unless
any change to those policies or these conditions is required to be made by
law or government authority (in which case it will apply to orders
previously placed by you). If any of these conditions is deemed invalid,
void, or for any reason unenforceable, that condition will be deemed
severable and will not affect the validity and enforceability of any
remaining condition.
- Events beyond our reasonable control
We will not be held responsible for any delay or
failure to comply with our obligations under these conditions if the delay
or failure arises from any cause which is beyond our reasonable control.
This condition does not affect your statutory rights.
- Waiver
If you breach these conditions and we take no
action, we will still be entitled to use our rights and remedies in any
other situation where you breach these conditions.
