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The installation does not accept the key? |
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There can be several
reasons. Check these before contacting us. |
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- The key is case sensitive make sure
you are entering upper and lower case letters exactly as shown on the
licence.
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- Make sure that Caps Lock is off. If
you are not sure then type the key into Notepad or some other program to
see what is being typed in.
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- 0 (zero) is different from the letter o or O. Make sure you are
typing the correct character.
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- On laptops make sure that the Num Lock
is off. This can change the letter you are typing to a number.
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- Make sure that the Input Locale and
keyboard are set to English (UK). You can find out what they are set to
by going to Control Panel/Regional Settings and looking at the
General and Input Locale tabs.
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